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Frequently Asked Questions

What is the size difference between the large wholesale packs and the regular bags?

Regular bags are 50g and the wholesale bags are approximately 150g - 160g. You are getting 3x the amount with a savings of $3 per bag.

Can I purchase the wholesale packs at any of your retailers?

No, wholesale packs can only be purchased via our website at this time.

Can you provide the nutritional information for the pork crisps?

Original

Spicy

Chilli & Lime

Do you allow local pick ups?

Yes. If you would like to save on shipping costs and you live in the lower mainland, you are more than welcome to pick up your order at the commissary kitchen in Burnaby, BC. BY APPOINTMENT ONLY.  Please make sure you select "Local pick up" upon checkout and contact us after you've placed your order to arrange the pick up.

Do you sell in bulk or food service sizes?

Yes we do.  Please contact us at info@chaopan.ca to inquire. 


Do you ship to the United States or Internationally?

We currently do NOT ship outside of Canada, however, we are working on implementing this in the very near future. Please stay tuned for updates.

How long does it take for orders to be delivered?

Most orders require 1-2 business days for processing. Once your order is ready to be shipped or delivered, it should arrive within the following timelines:

Canada Post - Regular Parcel: within 1-5 business days, depending on your location. For orders within BC, shipping usually takes 1-2 business days. 

Two Business Day Delivery: within 2 business days anywhere in Canada.

Local Delivery: within 1-2 business days

Please note:  order delivery and shipping times may vary depending on availability of inventory.  We will contact you if your order will be outside of the expected timeframe.


Do you accept returns or exchanges?

Yes, however, we can only accept returns and exchanges on UNOPENED bags. Returns and exchanges must be made within 10 days of the date of delivery. You will be responsible for the return delivery or shipping expense, if applicable. Once we’ve received your order and inspected the bags, we will issue you your refund less a 15% restocking fee equal to the total amount of your order.